Our return policy states that refunds are not allowed, except in the case where the product you received is defective, damaged, or incorrect. In such cases, we will process a full refund.
Return Conditions (Only for defective or incorrect items)
If you receive a defective, damaged, or incorrect item, you must contact us within 30 days of receiving your order.
The item must be in the same condition in which you received it: unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is required.
To start a return (only for defective or incorrect items), contact us at khalilryahy20@gmail.com.
Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us anytime at khalilryahy20@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. This allows us to evaluate the issue and resolve it promptly, including issuing a full refund when applicable.
Non-Returnable Items
Returns are not accepted for any reason other than product defects or incorrect shipments.
Additionally, the following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products (special orders or custom items)
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer standard exchanges.
For defective or incorrect items, you may return the product and receive a full refund.
14-Day EU Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days only if the item is defective or incorrect.
The item must meet the same condition requirements stated above.
Refunds
Since refunds are not allowed, the only exception is for defective, damaged, or wrongly delivered items.
Once we receive and inspect your approved return, we will notify you and issue a full refund to your original payment method within 10 business days.
If more than 15 business days pass since your refund was approved and you have not received it, please contact us at khalilryahy20@gmail.com.
